Southern Lakes Arts Festival Trust - Privacy Policy

We value your privacy and the trust you place in us. This Privacy Policy explains how the Southern Lakes Arts Festival Trust (SLAFT) collects and utilises personal information. By accessing this website, you agree to the policy outlined below.


Personal Information

Personal information can include, but is not limited to: name, email address, phone number, address, and date of birth.

How personal information is collected

– Registering for SLAFT communications such as our newsletter.

– Participating in a competition, giveaway or survey administered by the Festival.
– Scanning in with the COVID tracer app or filling in a Contact Information form where contact tracing is required.

– Registering for a Festival community participation or free event.
– Purchasing a ticket for a Festival show or event. Ticket sales are administered by third party providers PatronBase.

How this information is used

– Communicating SLAFT news, information about upcoming events, and promotions for ticket sales and other revenue-generating elements for our non-profit operations.
– Contact tracing as required by the government.
– Communicating changes about a show or event for which you have registered or purchased a ticket.
– Survey information is used to report to our funders, sponsors, and board and to help plan future festivals. In the case of surveys, only aggregate information is reported. Information that would personally identify an individual is never shared.


Non-identifying Information

Non-identifying information can include, but is not limited to: website and page visits, number of tickets purchased, and number of tickets sold to individual shows.

How non-identifying information is collected
– Visiting the SLAFT website or the PatronBase ticketing website.
– Registering for a free SLAFT event or show.
– Purchasing a ticket to an SLAFT event or show.

How this information is used
– We use non-identifying and statistical information to better design our website, plan future festivals, and gauge audience engagement.
– Occasionally we will reveal statistical information about our site, such as number of visitors, pages viewed, etc., but we will never reference visitors’ names or other personally identifiable information.


Keeping Information Safe

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.

We do not share personally identifiable information with outside parties except to the extent required by law or necessary to the safe operation of the Festival. Your details are never sold, rented, or viewed by any third-party organisation. Your information is never used for purposes other than those for which it was originally collected without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.


Opting Out, Updating and Removing Your Information

To opt-out of our email communication use the ‘unsubscribe’ link at the bottom of the latest email you’ve received from us.

To opt-out of posted communication, including brochures, please email or call 03 443 4172.

If you require access to your personal information held by SLAFT, to update your information, or request that your information be removed, please make a request in writing by emailing Any personally identifiable information will be deleted or destroyed, but we may retain aggregate or statistical information for the purposes of record keeping or reporting.


Photography/Filming at Events

By attending a Festival event or show you consent to SLAFT or third parties appointed by SLAFT to photograph and film you. SLAFT or third parties appointed by SLAFT can broadcast, publish, license and use any photographs, film, recordings and images of you without compensation. SLAFT, the third parties, and licensees are not liable to you in any way for its use.


Third Party Services

We use a ticketing partner to provide our ticketing services, PatronBase. We also use third party services, such as Google Analytics to report website usage. SLAFT is not responsible for the privacy practices of these services, or for the content and polices of other organisations linked via our website. Please visit the privacy policies of these third-party sites in order to understand their privacy and data collection practices.


Policy Updates

We may update this Privacy Policy from time to time. Changes will take effect when they are updated on this page.

Issued by Southern Lakes Arts Festival Trust, March 2021